HeartStart Home Defibrillator Philips will replace or repair the HeartStart Home Defibrillator, model M5068A, within eight years of the original retail purchase (for products shipped after December 1, 2011) if it is found to be defective in materials or workmanship. This warranty, applicable only to home installations, is valid for the original retail purchaser from the date of initial retail purchase. Save your receipt as proof of date of purchase. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Replacement or repair will be at Philips' sole discretion. HeartStart Home Accessories Philips will replace or repair accessories for the HeartStart Home Defibrillator within the specified warranty period if found to be defective in materials or workmanship or if it does not meet the specifications published by Philips. The battery is warranted for 4 years from the date of installation. The SMART Pads cartridge is warranted until the expiration date listed on the cartridge. All other accessories are warranted for 1 year from the date of purchase. This warranty is valid for the original purchaser from the date of initial retail purchase. Save your receipt as proof of date of purchase. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. For All HeartStart Products What is not covered under warranty: normal wear and tear; products that are modified or subjected to unusual physical or electrical stress; misuse; neglect; alteration; improper installation, repair or testing. All HeartStart products must be used in accordance with instructions for use and properly serviced as required in the owner's manual in order to be eligible for warranty protection. How to Obtain Warranty Service For prompt warranty service, call 1.866.DEFIBHOME (1.866.333.4246). A customer service representative will give you detailed instructions on how to fulfill your HeartStart Home Defibrillator warranty. Implied Warranties Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, shall be limited to the duration of the express warranties set forth in this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Limitation of Remedies In no event shall Philips be liable for any special, incidental or consequential damages based upon breach of warranty, breach of contract, negligence, tort, or any other legal theory. Such damages include, without limitation, loss of savings or revenue, loss of profit, loss of use, the claims of third parties, and cost of any substitute equipment or services. Some states do not allow the exclusion or limitations of incidental or consequential damages so the above limitation or exclusion may not apply to you.

Returns Policy

Product returns require the Seller’s prior written permission and issuance of a return material authorization number (RMA) before any product is returned and must be within 30 days. Contact the factory in your country for an RMA number. The factory will review your request. All approved returns must include the original invoice number, freight must be prepaid, and the return must be received less than 6 months after the original shipment date. Seller has the right to refuse to accept the return of any goods. Goods that are made to order, special orders, of obsolete design, or used goods will not be accepted for return. All return credits, if, as, and when issued, and except in the case of Seller’s shipping error, will be subject to Seller’s normal minimum return charge of 30% . Final acceptance of returned goods is subject to examination at the factory, including such examination as is required to determine the condition of goods. All returned goods remain the customer’s property and responsibility until such time (if any) as a credit memo has been issued. Seller will notify Buyer with reasonable promptness if a decision has been made not to issue credit. Any refund issued will be less freight any and all applicable freight charges. Any debit note amount that is deducted from payment without an accompanying Seller-issued credit note will be re-invoiced with a $50.00 surcharge for each debit note item, plus any applicable interest charges. In such cases it will then be Buyer’s responsibility to provide disposal instructions within five days, failing which returned product and materials will be scrapped. *Unfortunately, due to hygiene reasons, fabric face masks may not be returned once shipped.

Shipping

Our goal is to service all customers, regardless of their nationwide location, in a convenient manner and reasonable time frame.

To achieve this we currently operate a corporate warehouse located in Calgary, AB.

We also work tirelessly to establish strategic partnerships in metro cities and outside our borders to ensure consistent and reliable inventory supply.

Each product line we carry is diverse in terms of size, weight and handling requirements. Because of this we offer a number of delivery options to our customers allowing them to choose the method which meets their needs more closely.

All orders which require shipping to a customer will automatically be sent prepaid with Canada Post unless otherwise specified. Freight charges vary depending on your shipment weight & dimensions, destination address and shipping agreement in place at time of order. If you would like to make alternative shipping arragements please be sure to contact our friendly customer care staff at 1-800-260-6362.

*Unfortunately, due to hygiene reasons, fabric face masks may not be returned once shipped.