We ship Canada Wide!
Shipping Options Overview
Vista Saunas ships across Canada from our facility in Calgary, Alberta. We work with freight carriers to offer competitive shipping rates for our saunas. Shipping charges are displayed at checkout before you complete your purchase.
A valid street address is required. We cannot deliver to P.O. Boxes. Customers in northern or remote communities should contact us before ordering to confirm delivery availability, costs and estimated timelines.
Order Processing and Delivery
Most in-stock orders are processed within 2 business days of order confirmation. Once your order has been dispatched, we will email your tracking information.
Estimated transit times after dispatch are:
| Destination | Estimated transit time |
| Alberta and British Columbia | 2–4 business days |
| Saskatchewan and Manitoba | 3–5 business days |
| Ontario and Quebec | 5–8 business days |
| Atlantic Canada | 7–10 business days |
| Northern and remote regions | Contact us for an estimate |
Processing time is additional to transit time. Rural deliveries may take longer, and all delivery dates are estimates and is subject to the applicable carrier policies.
Standard delivery is in accordance with subject to the applicable carrier policies. Please contact the applicable carrier for specifications about your delivery.
Local Pickup — Calgary
Local pickup is available by appointment at our Calgary facility, Monday to Friday, 9:00 a.m. to 4:00 p.m. Mountain Time.
When your order is ready, we will email you with instructions to arrange pickup. Please wait for this confirmation before travelling to the facility.
Please collect your order within 30 days of your pickup notification. If you need more time, contact us in advance to discuss alternative arrangements. Orders that remain uncollected after 30 days without an agreed extension may be cancelled and refunded.
Pre-Orders and Out-of-Stock Items
Products available for pre-order will show an estimated arrival date on the product page and in your order confirmation. This date refers to the product’s expected arrival at our Calgary facility, not delivery to your home. Once stock arrives, standard processing and transit times apply.
Pre-order dates are estimates and may change. Please refer to our Refund and Return Policy for cancellation terms.
Shipping Delays
Weather, carrier disruptions and busy shipping periods can affect delivery times. If your shipment is delayed, contact us so we can help you obtain an update from the carrier.
Damaged Shipments
Please inspect your shipment and packaging when it arrives. If you notice visible damage, photograph it and note it on the carrier’s delivery receipt where possible.
Contact Vista Saunas promptly with your order number, a description of the damage, and photographs of the product and packaging. Keep the packaging while we assess the issue. If damage becomes apparent after unpacking, please contact us as soon as you discover it.
Questions About Your Order?
For shipping estimates, pickup arrangements or help with a delivery, contact customercare@aedsolutions.ca; 1 800 260 6362.
