Sauna Warranty

Warranty Coverage Overview

Vista Trio, Duo, Solo Infrared Saunas Residential Use

• Cabinetry & heaters: Limited lifetime (2 years)
• Controls: 1 years
• LED lighting, glass doors, and audio: 1 year

What’s Included in Warranty Service

First 90 Days After Delivery

• Replacement parts
• Remote troubleshooting and diagnostics
• Technical guidance, setup assistance, and operational support
• Excludes labor or shipping

After 90 Days

• Warranty becomes parts-only coverage
• Customer is responsible for labor and shipping costs

Important Coverage Details

• Warranty applies to normal residential use
• Coverage begins on the date of delivery
• Delivery must occur within 6 months of purchase

Limited Lifetime Definition

• Limited lifetime coverage refers to up to 2 years

What’s Not Covered

The warranty does not cover:

• Normal wear and tear or cosmetic changes
• Wood variations such as grain, color, or minor cracks
• Environmental damage or weather exposure
• Damage from misuse, neglect, or improper installation
• Water exposure or placing the sauna within 5 feet of water sources
• Unauthorized modifications or repairs
• Electrical issues from improper setup (non-dedicated circuit, extension cords, etc.)
• Damage caused during delivery

What Can Void the Warranty

Your warranty may be void if the product is:

• Installed or operated outside of provided guidelines
• Not connected to a dedicated electrical outlet
• Exposed to water or improper environmental conditions
• Modified, misused, or improperly maintained

Warranty Eligibility Requirements

• Applies only to the original purchaser
• Non-transferable
• Product must be purchased and used within one year of manufacture

Parts & Replacement Timing

• Parts are fulfilled as quickly as possible
• Some parts may take approximately 60–90 days to source

How to Submit a Warranty Claim

To start a claim, contact our support team:

• Contact our team to help troubleshoot, confirm eligibility, and coordinate next steps.

Frequently Asked Questions

• What does “limited lifetime” mean?
  • Limited lifetime refers to up to 2 years of coverage, which is the expected lifespan of key components like cabinetry and heaters. This applies to residential use only.
• Is labor included under warranty?
  • Yes, but only during the first 90 days after delivery. After that, the warranty covers parts only, and labor costs are the customer’s responsibility.
• Is shipping covered for replacement parts?
  • Shipping is covered during the first 90 days. After that, customers are responsible for shipping and freight costs.
• What counts as commercial use?
  • Commercial use includes any business or income-generating setting, such as gyms, spas, wellness centers, or rental properties.
• Does the warranty cover cosmetic issues?
  • Natural wood variations, minor cracks, and cosmetic wear are expected and do not affect performance.
• Can I transfer my warranty if I sell my sauna?
  • The warranty applies only to the original purchaser and is not transferable.
• What happens if my product can’t be repaired?
  • Vista Saunas may choose to replace the product or offer partial reimbursement.
• What are the most common reasons a warranty claim is denied?
  • The most common issues are improper installation, using a non-dedicated electrical circuit, improper voltage, placing the sauna too close to water sources, or modifying the product.