Vista HORIZON Duo Infrared Sauna

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Solaris Sauna Warranty Coverage Overview Vista Trio, Duo, Solo Infrared Saunas Residential Use • Cabinetry & heaters: Limited lifetime (2 years) • Controls: 1 years • LED lighting, glass doors, and audio: 1 year What’s Included in Warranty Service First 90 Days After Delivery • Replacement parts • Remote troubleshooting and diagnostics • Technical guidance, setup assistance and operational support • Excludes labor or shipping All included at no cost to the customer After 90 Days • Warranty becomes parts-only coverage • Customer is responsible for labor and shipping costs Important Coverage Details • Warranty applies to normal residential use • Coverage begins on the date of delivery • Delivery must occur within 6 months of purchase Limited Lifetime Definition • Limited lifetime coverage refers to up to 2 years What’s Not Covered The warranty does not cover: • Normal wear and tear or cosmetic changes • Wood variations such as grain, color, or minor cracks • Environmental damage or weather exposure • Damage from misuse, neglect, or improper installation • Water exposure or placing the sauna within 5 feet of water sources • Unauthorized modifications or repairs • Electrical issues from improper setup (non-dedicated circuit, extension cords, etc.) • Damage caused during delivery What Can Void the Warranty Your warranty may be void if the product is: • Installed or operated outside of provided guidelines • Not connected to a dedicated electrical outlet • Exposed to water or improper environmental conditions • Modified, misused, or improperly maintained Warranty Eligibility Requirements • Applies only to the original purchaser • Non-transferable • Product must be purchased and used within one year of manufacture Parts & Replacement Timing • Parts are fulfilled as quickly as possible • Some parts may take approximately 60–90 days to source How to Submit a Warranty Claim To start a claim, contact our support team: • Contact our team to help troubleshoot, confirm eligibility, and coordinate next steps. Frequently Asked Questions • What does “limited lifetime” mean? o Limited lifetime refers to up to 2 years of coverage, which is the expected lifespan of key components like cabinetry and heaters. This applies to residential use only. • Is labor included under warranty? o Yes, but only during the first 90 days after delivery. After that, the warranty covers parts only, and labor costs are the customer’s responsibility. • Is shipping covered for replacement parts? o Shipping is covered during the first 90 days. After that, customers are responsible for shipping and freight costs. • What counts as commercial use? o Commercial use includes any business or income-generating setting, such as gyms, spas, wellness centers, or rental properties. • Does the warranty cover cosmetic issues? o No. Natural wood variations, minor cracks, and cosmetic wear are expected and do not affect performance. • Can I transfer my warranty if I sell my sauna? o No. The warranty applies only to the original purchaser and is not transferable. • What happens if my product can’t be repaired? o Vista Saunas may choose to replace the product or offer partial reimbursement. • What are the most common reasons a warranty claim is denied? o The most common issues are improper installation, using a non-dedicated electrical circuit, improper voltage, placing the sauna too close to water sources, or modifying the product.

Returns Policy

Product returns require the Seller’s prior written permission and issuance of a return material authorization number (RMA) before any product is returned and must be within 30 days. Contact the factory in your country for an RMA number. The factory will review your request. All approved returns must include the original invoice number, freight must be prepaid, and the return must be received less than 6 months after the original shipment date. Seller has the right to refuse to accept the return of any goods. Goods that are made to order, special orders, of obsolete design, or used goods will not be accepted for return. All return credits, if, as, and when issued, and except in the case of Seller’s shipping error, will be subject to Seller’s normal minimum return charge of 30% . Final acceptance of returned goods is subject to examination at the factory, including such examination as is required to determine the condition of goods. All returned goods remain the customer’s property and responsibility until such time (if any) as a credit memo has been issued. Seller will notify Buyer with reasonable promptness if a decision has been made not to issue credit. Any refund issued will be less freight any and all applicable freight charges. Any debit note amount that is deducted from payment without an accompanying Seller-issued credit note will be re-invoiced with a $50.00 surcharge for each debit note item, plus any applicable interest charges. In such cases it will then be Buyer’s responsibility to provide disposal instructions within five days, failing which returned product and materials will be scrapped. *Unfortunately, due to hygiene reasons, fabric face masks may not be returned once shipped.

Shipping

Our goal is to service all customers, regardless of their nationwide location, in a convenient manner and reasonable time frame.

To achieve this we currently operate a corporate warehouse located in Calgary, AB.

We also work tirelessly to establish strategic partnerships in metro cities and outside our borders to ensure consistent and reliable inventory supply.

Each product line we carry is diverse in terms of size, weight and handling requirements. Because of this we offer a number of delivery options to our customers allowing them to choose the method which meets their needs more closely.

All orders which require shipping to a customer will automatically be sent prepaid with Canada Post unless otherwise specified. Freight charges vary depending on your shipment weight & dimensions, destination address and shipping agreement in place at time of order. If you would like to make alternative shipping arragements please be sure to contact our friendly customer care staff at 1-800-260-6362.

*Unfortunately, due to hygiene reasons, fabric face masks may not be returned once shipped.