Warranty ZOLL Medical Corporation (ZOLL) warrants to the Customer that from the date of installation, or thirty (30) days after the date of shipment from ZOLL’s facility, whichever first occurs, the equipment (other than accessories and electrodes) will be free from defects in material and workmanship under normal use and service for a period of five (5) years* for hospital based equipment and one (1) year for pre-hospital based equipment. Accessories and electrodes shall be warranted for ninety (90) days from date of shipment. During such period ZOLL will at no charge to the Customer, either repair or replace (at ZOLL’s sole option) any part of the equipment found to be defective in material or workmanship. If ZOLL’s inspection detects no defects in material or workmanship, ZOLL’s regular service charges shall apply. ZOLL shall not be responsible for any equipment defect, the failure of the equipment to perform any specified function, or any other nonconformance of the equipment caused by or attributable to: (i) any modification of the equipment by the Customer, unless such modification is made with the prior written approval of ZOLL; (ii) the use of the equipment with any associated or complementary equipment, accessory or software not supplied by ZOLL; (iii) any misuse or abuse of the equipment; (iv) exposure of the equipment to conditions beyond the environmental, power or operating constraints specified by ZOLL; or (v) installation or wiring of the equipment other than in accordance with ZOLL’s instructions. This warranty does not cover items subject to normal wear and burnout during use, including but not limited to lamps, fuses, batteries, patient cables and accessories. The foregoing warranty does not apply to software included as part of the equipment (including software embodied in read-only memory, known as “firmware”). The foregoing warranty constitutes the exclusive remedy of the Customer and the exclusive liability of ZOLL for any breach of any warranty related to the equipment supplied hereunder. THE WARRANTY SET FORTH HEREIN IS EXCLUSIVE AND ZOLL EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES WHETHER WRITTEN, ORAL, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE. *5 YEAR WARRANTY APPLIES TO ZOLL AED PLUS™ FOR PUBLIC ACCESS DEFIBRILLATION MARKET. ***If customer enters their AED Plus serial number on the ZOLL website, they will be given an automatic extra 2 years of warranty added onto their 5 year warranty, for a total of 7 years warranty. (Instructions how to do this are included in the box the AED comes in)

Returns Policy

Product returns require the Seller’s prior written permission and issuance of a return material authorization number (RMA) before any product is returned and must be within 30 days. Contact the factory in your country for an RMA number. The factory will review your request. All approved returns must include the original invoice number, freight must be prepaid, and the return must be received less than 6 months after the original shipment date. Seller has the right to refuse to accept the return of any goods. Goods that are made to order, special orders, of obsolete design, or used goods will not be accepted for return. All return credits, if, as, and when issued, and except in the case of Seller’s shipping error, will be subject to Seller’s normal minimum return charge of 30% . Final acceptance of returned goods is subject to examination at the factory, including such examination as is required to determine the condition of goods. All returned goods remain the customer’s property and responsibility until such time (if any) as a credit memo has been issued. Seller will notify Buyer with reasonable promptness if a decision has been made not to issue credit. Any refund issued will be less freight any and all applicable freight charges. Any debit note amount that is deducted from payment without an accompanying Seller-issued credit note will be re-invoiced with a $50.00 surcharge for each debit note item, plus any applicable interest charges. In such cases it will then be Buyer’s responsibility to provide disposal instructions within five days, failing which returned product and materials will be scrapped. *Unfortunately, due to hygiene reasons, fabric face masks may not be returned once shipped.

Shipping

Our goal is to service all customers, regardless of their nationwide location, in a convenient manner and reasonable time frame.

To achieve this we currently operate a corporate warehouse located in Calgary, AB.

We also work tirelessly to establish strategic partnerships in metro cities and outside our borders to ensure consistent and reliable inventory supply.

Each product line we carry is diverse in terms of size, weight and handling requirements. Because of this we offer a number of delivery options to our customers allowing them to choose the method which meets their needs more closely.

All orders which require shipping to a customer will automatically be sent prepaid with Canada Post unless otherwise specified. Freight charges vary depending on your shipment weight & dimensions, destination address and shipping agreement in place at time of order. If you would like to make alternative shipping arragements please be sure to contact our friendly customer care staff at 1-800-260-6362.

*Unfortunately, due to hygiene reasons, fabric face masks may not be returned once shipped.